Incident management (ITSM) - Wikipedia, The Free Encyclopedia
The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained. ... Read Article
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Incident management - Wikipedia, The Free Encyclopedia
This often results in a higher level of contingency planning, exercise and training, as well as an evaluation of the management of the incident. [3 Computer The physical incident management is very much the real time response that may last for hour’s, ... Read Article
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